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Faq

Any question?

All your questions solved here:

How will we meet the chauffeur at the airport?

After your clear customs look for your chauffeur who will be holding a sign or name-board. The day before the service you will receive the chauffeur contact details . If for some reason you can’t find us, please call +34 934 635 008 or the chauffeurs mobile. Please do not leave the terminal and go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight it seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

How long does it take to get from Barcelona Airport into the Central City and from Madrid Airport into the central city?

Barcelona Airport  takes 30 minutes to Central Barcelona, depending on the time of day and traffic conditions. The same time from Madrid Airport to central Madrid.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Do fares include parking and tolls?

Yes, they are included.

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

What happens if my flight is delayed?

We will monitor your flight and arrive before the plane has landed.